Sale Terms & Conditions

Please read the following terms carefully before purchasing.
When you place an order, you will be deemed to have promised and agreed to all the following terms:

1. You have complied with all applicable laws and regulations in the applicable jurisdiction and confirm that you can purchase this product.
2. After payment, this product cannot be returned or refunded for any reason, whether it is delivered or not. Please place an order carefully.
3. Based on market factors, the price of this product will fluctuate (rise or fall). After submitting the order for purchase, it means that the buyer locks the quantity and price at the time of purchase and voluntarily assumes the market risk. WindMiners does not need to notify in advance and provide price compensation.
4. The external power supply of this product is cross-logistics by default (if you have other needs, please contact your sales representative).
5. The logistics expenses of this product (including but not limited to transportation, insurance, etc.) shall be borne by the buyer. In case of any insurance accident, we will claim compensation from the insurance company on your behalf at your request. If the insurance company refuses to pay all or part of the payment due to your failure to submit true, accurate, and complete information, you shall bear your own responsibility.
6. During the use of the product, you must carefully read the instructions, instructions, and conditions of use provided by the official to ensure correct operation. If you encounter problems, you can contact the customer service in time. In case of product problems caused by your personal improper operation, you need to bear the losses yourself, and WindMiners is not responsible for the consequences.
7. The product picture is the actual picture of the product, but there are differences between the real object and the picture due to problems such as shooting light and angle. Please take the actually received product as the standard.
8. The warranty period of WindMiners’s products is 180 days from the date of shipment.
9. When placing an order, you need to provide relevant personal information. Please carefully confirm the accuracy of the information provided. If the information you provide is incorrect or false, you will bear all the economic losses caused by you.

After-sales terms:
Please read the terms and conditions of exemption or liability carefully, especially your terms and conditions. If you have any questions about the terms, you should consult the after-sales customer service of this website.

Article 1 Definitions
Unless otherwise defined, the following words used in this clause shall have the following meanings:
1.1 “Customer”: refers to the natural person, legal person, or other organization that registers on this website and purchases products or services for production needs.
1.2 “Products” and “services”: all products or services displayed and sold on this website, including but not limited to mining machinery, power supply, and after-sales maintenance services.
1.3 “bad products”, “faulty products” and “repaired products”: refer to products that fail and cannot operate normally.
1.4 “After-sales maintenance service”: refers to the inspection, maintenance, and other services provided by WindMiners for the products purchased by customers, which are divided into maintenance services within the warranty period and maintenance services outside the warranty period.

Article 2 Application for after-sales maintenance service
2.1 if the product you purchased fails and you need to apply for after-sales maintenance service, you first need to create a maintenance work order (“work order”).
2.2 The information provided when creating the work order should be consistent with the information you sent the package, otherwise, we have the right not to repair it after receiving the goods. If you create a work order by mistake, you shall bear all losses.
2.3 if the work order information is inconsistent with the package information, you agree that the work order information shall prevail.

Article 3 Delivery of repaired products
3.1 If there is no explicit provision, for the products to be repaired, the user shall bear the transportation cost of sending the products to the address designated by the after-sales service, and the after-sales service shall bear the transportation cost of sending the repaired or replaced products to the address designated by the user Users need to mail the products to be repaired to the after-sales department by mail. If the user sends the mail to the home, the after-sales service will not sign for the relevant products, and all consequences shall be borne by the user.
3.2 In order to avoid damage to the product during transportation, you are reminded to take moisture-proof, rainproof, fallproof, and other packaging conducive to long-distance transportation and repeated loading and unloading of the product when sending the product. WindMiners shall not be liable for any damage, loss or other risks during the transportation of repaired products.

Article 4 Receipt of repaired products
4.1 Generally, WindMiners shall sign for the package normally, and then organize the opening of the package and the maintenance of repaired products. Unless:
4.1.1 After verification, you have not created a work order;
4.1.2 It is confirmed that you have not paid the logistics fee;
4.1.3 The product package is seriously damaged;
4.2 In case of any of the above circumstances, WindMiners shall not be liable for any other circumstances except timely notifying or informing you of the circumstances when possible. In order to facilitate you to repair the faulty products in time and enjoy our after-sales service, we may choose to sign for your package in view of the situations described in articles 4.1.2 and 4.1.3 above, but this does not exempt you from the logistics expenses and risks incurred in the logistics process.

Article 5 Maintenance
5.1 Maintenance during the warranty period
If your product breaks down within the warranty period specified by WindMiners, and there is no case that it is not repaired free of charge as agreed in Article 6 of this terms, we will provide free maintenance services and bear the return logistics expenses.
5.2 Maintenance beyond warranty period
5.2.1 If your product fails outside the warranty period specified by WindMiners, we will disassemble and analyze the specific failure after signing the bad product you sent back. After completing the above steps, we will give a specific maintenance quotation. The maintenance price does not exceed but may be equal to the current market price of the whole machine or accessories of the products sent for repair. Please contact customer service for a maintenance quotation. If you create a repair order in accordance with this clause and send the repair products to us, you will be deemed to have approved the above repair quotation.
5.2.2 You shall pay the maintenance fee in time [within 3 days] after receiving the maintenance quotation notice sent by us so that we can send the repaired products to the address you specify. If you have not paid for the maintenance of the product within the time specified by law, we will pay you the maintenance fee. If you fail to pay the maintenance fee in full within 30 days after we retain the product, we have the right to dispose of your product to pay all outstanding maintenance fees, storage fees, and the cost of realizing the lien.
The maintenance cost shall be paid in RMB. After the payment is completed, please be sure to send the payment screenshot, the name of the payment bank cardholder or the third-party payment owner, the logistics number, etc. to the after-sales customer service for confirmation as soon as possible. If you do not submit the above information for the after-sales customer service for confirmation, we have the right not to deliver the goods.
5.2.3 For the defective parts replaced in the maintenance process, we will retain the parts replaced during the maintenance service.
5.2.4 You agree that we will complete fault repair at the same time in the process of disassembly and fault analysis. You agree to this clause, that is, you agree to the maintenance quotation given by us.

Article 6 No maintenance
6.1 No free maintenance
We have the right not to repair for free in the following cases:
6.1.1 Beyond the warranty period;
6.1.2 Damage caused by immersion, dampness, and corrosion of circuit boards and components;
6.1.3 intentionally damaging products;
6.1.4 Tear or alter the serial number labels on the whole machine, computing board, and other accessories of the machine;
6.1.5 Damage caused by improper use of the end user due to failure to use, maintain, and maintain according to the requirements of the operation manual;
6.1.6 The machine is damaged, the circuit board is burned or the chip is burned due to the use of a third-party inferior power supply;
6.1.7 Damage caused by force majeure (such as fire, earthquake, lightning, etc.);
6.1.8 The machine is damaged due to manual disassembly or replacement of any third-party accessories that do not meet our requirements;
6.1.9 Machine damage caused by software overclocking;
6.1.10 counterfeit products;
6.1.11 Machine damage caused by Poe switch;
6.1.12 The machine itself is disassembled (the label of the mining machine is artificially damaged), and the components are changed and replaced without permission;
6.1.13 The arithmetic board or chip is crushed, broken, or burned;
6.1.14 Product damage caused by high voltage and electric leakage;
6.1.15 Product damage caused by too high or too low ambient temperature;
6.1.16 Any situation that makes us unable to judge whether the product is within the warranty period.

6.2 Failure to repair:
The products have been scrapped, including board burning, product corrosion/oxidation, chip pad pin falling off, PCB fracture, board hole blockage, etc.

Article 7 After-sales return
7.1 In order to avoid the loss of mining revenue due to the long maintenance time, we will randomly send you the pre-repaired products on the premise of ensuring the same model of products. Due to random delivery, the return of the original products cannot be guaranteed. Therefore, the new and old degrees of the products you receive may be different, but the working efficiency of the products will not be affected.
7.2 At present, we only support door-to-door logistics business (please consult the carrier company before mailing). According to different situations, we will choose different logistics methods, and we have the right to decide the choice of logistics methods. If you have any questions, please be sure to contact customer service for confirmation.
7.3 The cycle of after-sales maintenance products is generally about 5 working days, excluding round-trip logistics time.
7.4 The risk of product damage and loss will be transferred to you after we deliver the package to the logistics company. In case of product damage and loss in the logistics process, you should solve such disputes with the logistics company by yourself.

Article 8 Special provisions
8.1 Service exclusion:
During the warranty period specified by WindMiners, if your product fails, the serial number is changed, smeared, or removed due to parts not provided by us or parts not of this brand, or the product is modified without authorization due to accident, abuse, liquid splashing or immersion, negligence, misuse (including wrong installation, repair or maintenance by any person other than us or our authorized service provider), unauthorized modification Failure due to the extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, voltage fluctuation or surge, lightning, static electricity, fire, natural disaster or other external causes. We will directly treat your returned products as insured and charge you a fee.
8.2 Export Restrictions: You must comply with all applicable export laws and regulations. Unless authorized by the laws of the mainland of the People’s Republic of China, you are not allowed to export or re-export products receiving services.

Article 9 Disclaimer
9.1 We do not guarantee the customer data stored in the product or related to the product in other forms. The customer shall be responsible for backing up the relevant data to prevent loss.
9.2 Whether the product can be repaired successfully depends on the damage degree of the product, and we do not make any guarantee in any form.
9.3 We do not guarantee the loss of income caused by the product during the maintenance period in any form.
9.4 Under no circumstances shall we and our affiliates be liable for any direct, indirect, incidental, special, or consequential damages caused by maintenance services. In any case, our liability will not exceed the maintenance cost you pay us.