Warranty Policy
WindMiners Warranty Coverage
At WindMiners, we stand behind the quality of every product we sell. We are committed to providing reliable mining hardware, graphics cards, and computer components backed by dependable customer support.
Warranty Period
All products sold by WindMiners are covered by a limited warranty against manufacturing defects and hardware failures under normal use.
The warranty period may vary depending on the product and manufacturer. Specific warranty information can be found on the individual product page or provided upon request.
What Is Covered
Our warranty covers:
- Manufacturing defects
- Hardware malfunctions under normal operating conditions
- Defective components present upon delivery
- Products that fail during normal intended use within the warranty period
What Is Not Covered
The warranty does not cover:
- Physical damage caused by misuse, accidents, drops, or improper handling
- Damage caused by overclocking, improper voltage settings, or unauthorized modifications
- Damage resulting from improper installation or operation
- Water, fire, lightning, or other environmental damage
- Normal wear and cosmetic damage
- Products repaired or modified by unauthorized third parties
- Damage caused during return shipping due to inadequate packaging
Dead on Arrival (DOA) Products
If your product arrives defective or non-functional, please contact us within 7 days of delivery. Our support team will assist you in diagnosing the issue and arranging a replacement or resolution when applicable.
Warranty Claim Process
To initiate a warranty claim:
- Contact our support team at contact@windminers.com
- Include your order number.
- Provide a detailed description of the issue.
- Attach photos or videos if applicable.
- Follow the instructions provided by our support team.
We may request troubleshooting steps before authorizing a return or replacement.
Replacement and Repair
Depending on the situation, we may:
- Repair the product
- Replace the product with the same model
- Replace the product with an equivalent model
- Issue a refund if a replacement is unavailable
The final resolution will be determined after inspection and verification of the warranty claim.
Return Shipping
Customers may be responsible for return shipping costs unless the product is confirmed to have a manufacturing defect or arrived damaged.
We strongly recommend using a tracked and insured shipping method for all warranty returns.
Limitation of Liability
WindMiners shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use any product purchased from our store.
Need Assistance?
If you have any questions regarding warranty coverage or a product issue, please contact our support team:
Email: contact@windminers.com
Our team is committed to providing prompt assistance and ensuring customer satisfaction.